The Role of Knowledge Management in the Workplace

Knowledge management is a broad term that really encompasses the concept of creating, sharing and using organization knowledge.

Knowledge is managed primarily through the collection and analyzing of data, but it can be difficult for organization managers to do this because there is just such a huge amount of knowledge that’s part of any business or company.

One of the ways companies are taking on knowledge management and making it something that can be useful for their organization is through the implementation of knowledge management systems.

A Culture of Learning

Screen Shot 2015-06-24 at 11.04.57 AMKnowledge management is something that’s important for a number of reasons including the fact that it can be used to build and maintain a culture of learning and development.

By taking on knowledge management companies and their employees can become stronger and be constantly focused on improvement, which therefore allows organizations to gain a competitive edge. When knowledge management is undertaken in an organization it makes it easier to see where improvements are needed and then to dictate how these improvements will be made. This leads to a stronger workforce and improved processes and overall performance.

Because of this culture of learning, organizations can also be on the cutting edge of new ideas and technology, since the goal of knowledge management is really continual improvement.

When an organization embraces the flow of knowledge and the related collection of data, they tend to also be a company that’s focused on innovation and these are also the businesses that tend to most readily embrace change—features that are necessary for success in a constantly evolving marketplace.

Knowledge Management in Action

In order to implement knowledge management within your organization it’s important to first begin by setting goals and metrics by which you can measure your successes and failures. Start broadly and then move toward specifics. With knowledge management, goals pertain to everything from individual employee performance to strategic and long-term business goals.

It’s also important to choose a system that will facilitate knowledge management. eLeaP is a web-based learning management system that provides easy tools and resources to help you not only provide training and development to employees, but also track training and glean insights into the learning process. eLeaP also provides automated reports that can be used to provide the data you need to fully implement a knowledge management system.

It’s also important to eliminate cultural and locational discreprencies with a truly effective knowledge management strategy. This is another way in which eLeaP can help—with an e-Learning system you can tailor training and development to the individual and there are no barriers to training based on where in the world an employee may be located.

With a combination of planning and strategy along with technology, investing in knowledge management can provide tremendous benefits for organizations whether they’re small or large. It can improve employee performance, processes and also allow everyone in the organization to make stronger and more empowered decisions.

If you’re interested in exploring more about the knowledge management-based features eLeaP has to offer, participate in one of our webinar sessions.

You can also put our products to the test with our free 30-day trial offer.